Successfully used the online appointment system to book with one of the talented stylists. Arrived 20 minutes before my scheduled appointment as recommended by the web site. As I sat there waiting, I watched the agents redo the 'board' and watched my now 15 minute out appointment get shifted to one hour out . A full 45 minutes later than my online appointment. I raised the issue that I was here and waiting. Told "too bad".
Way too many other places to get a haircut and be treated just nicely.